Privacy Policy

Welcome to Jacqui Patersons Veterinary Surgery’s privacy notice. We respect your privacy and are committed to protecting your personal data. This notice explains how we look after your data, your privacy rights, and how the law protects you.

Contents

1. Important Information & Who We Are

2. The Data We Collect About You

3. How Your Personal Data Is Collected

4. How We Use Your Personal Data

5. Disclosures of Your Personal Data

6. International Transfers

7. Data Security

8. Data Retention

9. Your Legal Rights

10. Glossary

1. Important Information & Who We Are

• Purpose: Explains how we collect and process your data via registration or our website. Not intended for children.

• Controller: Jacqui Patersons Veterinary Surgery is the data controller (“we”, “us”, “our”).

• Contact:

  • 4-6 Lyttleton Drive, Hartburn, TS18 5LE

  • 1 Sopwith Close, Preston Farm Industrial Estate, Stockton on Tees, TS18 3TT

  • 90 The Avenue, Nunthorpe, Middlesbrough, TS7 0AP

  • Data Compliance Officer: adam@myjpvets.couk

  • Postal: 1 Sopwith Close, Preston Farm Industrial Estate, Stockton on Tees, TS18 3TT

• Complaints: You may contact the ICO (www.ico.org.uk), but we’d appreciate the chance to resolve concerns first.

• Updates: This notice was last updated on 22 February 2023. Please inform us of any changes to your personal data.

• Third-Party Links: Our website may link to third-party sites. We are not responsible for their privacy policies.

2. The Data We Collect About You

We may collect:

• Identity Data: Name, username, marital status, DOB, gender

• Contact Data: Addresses, email, phone

• Pet Data: Name, species, breed, insurance, medical history

• Financial Data: Bank and payment details

• Transaction Data: Payments, purchases

• Technical Data: IP, browser, device info

• Profile Data: Logins, preferences, feedback

• Usage Data: Website, product/service usage

• Marketing Data: Preferences for marketing/communications

We may also use aggregated (non-identifiable) data. We do not collect special categories (e.g. ethnicity, health, political) or criminal data.

If you do not provide required data: We may be unable to deliver products/services and may have to cancel your order.

3. How Your Personal Data Is Collected

• Directly: Forms, registration, correspondence, account creation, surveys, feedback

• Automatically: Cookies and similar technologies (see our Cookie Policy)

• From Third Parties: Service providers, public sources

4. How We Use Your Personal Data

We use your data:

• To register and deliver veterinary services

• For our legitimate interests (unless overridden by your rights)

• To comply with legal obligation

Marketing:

• We only send direct marketing with your consent (opt-in)

• You can opt out any time

Cookies:

• Essential and optional cookies may be used. See Cookie Policy for details.

Change of Purpose:

• We only use your data for the purpose collected, unless compatible or with new consent.

5. Disclosures of Your Personal Data

We may share your data with:

• External service providers (e.g. IT, communications)

• Professional advisers (lawyers, bankers, auditors)

• Law enforcement if required

• Business acquirers (in case of sale/merger)

All third parties must treat your data lawfully and securely.

6. International Transfers

We do not transfer your data outside the EEA without appropriate safeguards.

7. Data Security

We use security measures and restrict access to those who need it. In the event of a breach, we will notify you and authorities as required.

8. Data Retention

We retain your data only as long as needed, usually six years after you cease to be a customer (for legal/tax reasons). You may request erasure or anonymisation in some cases.

9. Your Legal Rights

You may:

• Request access, correction, or erasure

• Object to or restrict processing

• Request data transfer

• Withdraw consent at any time

We may require ID to process your request. Most requests are free and answered within one month.

10. Glossary

• Legitimate Interest: Our business interests, balanced with your rights

• Performance of Contract: Processing to fulfill a contract with you

• Legal Obligation: Processing as required by law

• External Third Parties: Service providers, advisers, regulators

Contact us if you have any questions about this policy or your data rights.