Our Services.
Learn More About Our Practice.
About Us.
Set-up in 1996 by Dr Jacqui Paterson, Jacqui Paterson Veterinary Surgery is proud to be independent, servicing the Tees Valley area. Established with a clear vision “to provide the highest levels of veterinary care, at prices affordable to everyone”.
We are members of the RCVS Practice Standards Scheme with three practice surgeries at convenient locations in Stockton, Hartburn, and Nunthorpe.
We continue to invest heavily in our infrastructure, equipment and training to ensure that the Jacqui Paterson team operates at the forefront of veterinary care.
Your pet is at the heart of everything we do.
Join the Jacqui Paterson family and experience the difference of a veterinary practice that combines modern techniques, affordability, and a personalised approach. We take pride in building lasting relationships with both pets and their owners.
Our Mission
“to provide the highest levels of veterinary care, at prices affordable to everyone.”
Our Services
Passionate About Exotics.
At Jacqui Paterson Veterinary Surgery, we’re passionate about caring for all creatures—great, small, and wonderfully unique. Our dedicated team is proud to offer first-class veterinary services for a wide variety of exotic and avian pets. Whether you share your home with rabbits, small furries, exotic mammals, birds, reptiles, invertebrates, or amphibians, you can trust us to treat your pet with the expert attention they deserve.
We know that exotic and avian pets have their own special needs and challenges, and we’re equipped with the knowledge, experience, and advanced technology required to provide hospital-standard care tailored to each individual species. Our love for animals drives everything we do, and we’re here to support you and your pet every step of the way.
Whether your pet needs a routine health check, a specialist procedure, or urgent help in an emergency, our friendly and skilled team is here to help. We’re committed to delivering compassionate, precise, and high-quality care for every animal that comes through our doors.
If you have questions about caring for your exotic pet or want to book an appointment, please get in touch—our team is always happy to offer advice and support.
Kitten and Puppy Packs.
We understand the expenses new pet owners face, so we offer carefully designed kitten and puppy packs to give your new companion the best possible start in life without breaking the bank.
Our kitten and puppy packs are priced at £99.
Whats included?
Vaccinations - Includes both your pets First and Second Vaccinations. 4 weeks apart for your puppy and 3 to 4 weeks apart for your new kitten.
6 Months Flea and tick treatment - keep your pet flea and tick free for their first 6 months.
6 Months worm prevention.
10% off Neutering.
Free Microchipping and a Free Toy.
Peace of mind:
No joining fee.
Knowing that we have helped you to give your new Pet the best start in life.
Move onto our Health Plan and continue to help us give your pet the best Health Care into their adult life.
Interested? Contact one of our surgeries today!
Jacqui Paterson Veterinary Surgery (Preston Farm) - 01642 604 555
Jacqui Paterson Veterinary Surgery (Hartburn) - 01642 58 7777
Jacqui Paterson Veterinary Surgery (Nunthorpe) - 01642 309 696
Jacqui Paterson Veterinary Surgery is equipped to provide emergency care for your pet during our opening hours of 8am to 7pm. Outside of these hours our emergency care is forwarded to “Vets Now” who occupy our practice outside of our working hours. Vets Now are a seperate company to Jacqui Paterson Veterinary Surgery.
Vets Now provide an out-of-hours service during the night, on weekends and over bank holidays.
More information on Vets Now and the emergency service they provide can be found here.
Emergency Vet Middlesbrough | Out Of Hours Pet Care (vets-now.com)
Please note Vets Now operate as a completely separate company to our surgery, and are not therefore linked to the fees listed on our website.
The information listed below is out of date, and have been increased by Vets Now. We are currently waiting for updated fees to add below for your information.
Initial Fees:
Out of Hours Fee: £211.50 as of Jan 2022
Consult Fee: £64.50 as of Jan 2022
There are other out-of-hours care providers, including but not limited to:
Wear Referrals - https://www.wear-referrals.co.uk/services/emergency-ooh-service
MiNight Vet - https://www.cvsvets.com/yorkshire-and-humber/minightvet-middlesborough
Wilson Veterinary Group - https://wilsonvetgroup.co.uk/
Disclaimer
Please note that the content made available on this webpage is for general information purposes only. Whilst we try to ensure that at the time of writing all material is up to date and reflects industry standards, we make no representation, warranties or guarantees that the information made available is up to date, accurate or complete. Any reliance placed by yourselves is done so at your own risk.
Emergency Care & Out-of-Hours.
Pet Insurance
"Could you afford an unexpected veterinary bill of £2000"
In the absence of a Pet National Health Service, lifelong pet insurance may offer the best solution for pet owners when unexpected large bills arise. We recommend that our clients consider taking out quality pet insurance.
So, what are the benefits of pet insurance?
Peace of mind in the event of illness or injury
Financial help to cover the costs of unexpected treatment
Able to make decisions based on what is best for your pet without worrying about the cost of treatment
Improved treatment options and outcomes for your pet
Choose the right pet insurance policy?
It is important to realise that not all pet insurance is the same. You should take the time to carefully consider which type of policy is right for your pet.
Lifetime Policies
Maximum Benefit Policies
12 month/Time Limited Policies
Accident only
What else should you consider?
Excess
Additional Cover
Pre existing conditions
Price
We are proud to have a dedicated member of our team to support with the complex insurance claims. Sue Little can be contacted Monday, Tuesday and Thursday by calling any of our numbers, and choosing option 3.
Please Note:
All insurance claims incur a £20 administration fee, which is payable before any claim can be processed.
Prescriptions.
Clients, please be aware that prescription-only medications (POM-Vs) can only be prescribed to patients under the care of a Veterinary Surgeon.
The Royal College of Veterinary Surgeons requires that each animal receiving prescription-only medication be examined regularly by a Veterinary Surgeon. It is our practice policy to examine patients every 3-6 months for repeat prescriptions, in line with RCVS guidance. This will vary in individual circumstances.
The cost of your examination (consultation) will be £58.00*, for dogs and cats.
All clients have the right to request the price of any medication prescribed before purchase. Clients can request a prescription and obtain these medicines from another Veterinary Practice or Pharmacy.
Written prescriptions are chargeable at £18.00*, for the first item and £9 for additional items.
Please note that a prescription may not be appropriate if your animal is an inpatient or if immediate treatment is necessary.
Current prices for our top 10 medications are:
Amantadine 5mg: £12.78 for 10 tablets*
Antirobe 300mg: £46.14 for 10 tablets*
Apoquel 16mg : £51.42 for 10 tablets*
Baytril Liquid: £16.50* for 10mls
Synulox 500mg Tablets: £54.54* for 10 Tablets
Librela 20mg Injection: £97.55*
Loxicom Dog 10ml: £31.04*
Surolan 15ml Ear Drops: £32.81*
Galliprant 100mg: £52.50 for 10 tablets*
Rimadyl 100mg: £34.86 for 10 tablets*
The following link provides information for data sheets for drugs dispensed in the practice. If you are unable to access any link and would like a copy of the information, please ask a member of the reception team who would be happy to provide you with the relevant data sheet. Data Sheets for Medicines
*prices current as of April 2025
Pet Cremation.
Cremation Options for Your Beloved Pet
Saying goodbye to a cherished pet is never easy. At Jacqui Paterson Veterinary Surgery, we understand that this is a deeply emotional time, and making decisions about your pet’s aftercare can feel overwhelming. Our team is here to support you with compassion, respect, and guidance every step of the way.
We are committed to treating every pet with the dignity they deserve, ensuring their final journey is handled with care. While we have compiled a list of local crematorium options for your convenience, please know that you are welcome to choose any service you feel is right for your family. We are happy to work with any crematorium you prefer.
Local Pet Crematorium Options
If you have any questions or would like to discuss your options further, please don’t hesitate to contact our caring team. We’re here to help you honour your pet’s memory in the way that feels right for you..
End-of-Life Care.
At Jacqui Paterson Veterinary Surgery, we believe every stage of your pet's life is precious. As your pet nears the end of its journey, understanding end-of-life care can make a significant difference in ensuring a peaceful and comfortable transition.
End-of-life care for pets encompasses various medical and non-medical services designed to support pets and their owners during their final stages of life. Our primary focus is ensuring that your pet experiences the least pain and discomfort and is surrounded by love, understanding, and care.
Navigating Decisions - Deciding on the best care for your pet during its final moments can be overwhelming. We are here to help you navigate through these challenging decisions. We'll provide guidance tailored to your pet's unique needs and circumstances.
Creating a Comfortable Environment - Simple changes at home can make a significant difference in the comfort level of a pet nearing the end of its life. Soft bedding, warmth, and easy access to their favourite resting spots can bring them immense comfort. We will offer suggestions and techniques to help your pet feel at ease during this sensitive phase.
Emotional Support - We understand that this is not just a difficult time for your pet but for you as well. Our compassionate team is here to provide emotional support, answer questions, and offer resources to help you cope.
Contact us at any time if you have any questions:
Jacqui Paterson Veterinary Surgery (Preston Farm) - 01642 604 555
Jacqui Paterson Veterinary Surgery (Hartburn) - 01642 58 7777
Jacqui Paterson Veterinary Surgery (Nunthorpe) - 01642 309 696
Our Surgeries.
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Hartburn.
Opening Times
Monday to Friday: 8am-7pm
Saturday: Closed
4-6 Lyttleton Drive
Heartburn
Stockton On Tees
TS18 5LE -

Preston Farm.
Opening Times
Monday to Friday: 8am to 7pm
Saturday: 8am to 12pm
Sopwith Close,
Preston Farm Ind Est,
Stockton-on-Tees,
TS18 3TT -

Nunthorpe.
Opening Times
Monday to Friday: 9am to 6pm
Saturday: Closed
90 The Avenue,
Nunthorpe,
Middlesbrough,
TS7 0AP